Frequently Asked Questions
Yes, we deliver on the weekends as well.
No, we do not charge extra for weekend deliveries.
If you would like a reliable oil delivery during heating season and you’re placing your order after 12 p.m., it’s best to call our office so someone can check whether there is an available driver in your area.
If your tank is inside the house (garage, basement or crawlspace), we need to perform a visual inspection to make sure the tank isn’t showing any signs of leaking and that the fill and vent piping is connected. This is done before your first delivery.
Your tank should be equipped with a vent alarm, also known as a whistle. It is a safety device fitted to a heating oil tank to prevent overfilling: it produces an audible signal while the tank fills and alerts the delivery driver when the tank is nearly full.
More Common Questions
What is the minimum delivery?
Delivery minimums exist because sending a truck and a driver costs the same whether the hose runs for two minutes or ten. The minimum for your address and today’s price both appear in the ordering box before you pay.
How many gallons does a “full” tank take?
A standard residential tank is 275 gallons nominal, but it is never filled to the brim — oil expands, and there is a vent and fill line above the working level. A 275 that is genuinely empty usually takes about 225 to 240 gallons. If you order a fill, you are charged for the gallons the meter records, not the nominal size.
When should I order?
At about a quarter tank. That leaves enough fuel to cover a cold spell and a delivery window, and it keeps the burner intake above the water and sediment that settle in the bottom of any oil tank over time.
How do I pay?
Our online ordering system lets you order and pay with a credit card in a couple of minutes, and we accept cash as well. There is no credit check, no account to open and nothing that renews. See the payment policy.
What happens if I run out?
The burner draws air, locks out on safety, and needs to be primed and restarted before it will produce heat again — that is a technician’s job on most systems. Switch the burner off at the emergency switch, order fuel, and say clearly that the tank is dry. The prime and restart policy explains what happens next and what it costs.
Why is the price different from my neighbour’s?
Two reasons: the wholesale market moves daily, so an order placed last week was priced off a different market; and the per-gallon rate is banded by distance from our Bristol yard, so ZIP codes further out sit in a higher zone. Larger deliveries also spread the fixed cost of the truck across more gallons.
Do you deliver in New Jersey?
Yes — Mercer and Burlington County, including Trenton, Ewing, Hamilton, Bordentown, Burlington and the river towns. The New Jersey service area page lists them.
What do you need from me on delivery day?
Clear access to the fill pipe. Unlock the gate, move vehicles off the driveway or away from the pipe, and make sure the route is passable. A driver who cannot safely reach the fill pipe has to leave and reschedule, which is the single most common cause of a missed delivery.
Do you require a contract?
No. There is no contract, no enrolment fee, no annual account fee and no requirement to buy a service plan to get the fuel price. Automatic delivery and budget plans are options, not conditions.
Can I get diesel as well?
Yes, off-road and on-road, for fleets, jobsites, generators and equipment. Diesel is quoted by phone rather than through the heating-oil price box — see diesel fuel delivery.