Payment Types & Policies

Simple, Secure, and Transparent Heating Oil Billing

At Same Day Oil Delivery, we believe paying for heating oil should be as straightforward as the delivery itself. That’s why we lock in your per-gallon price at the advertised rate on the day you schedule your order, whether you pay by cash or credit card. No surprises, no guessing — just honest pricing backed by clear policies.

Our payment process is designed to fit your lifestyle. Credit card customers enjoy the convenience of guaranteed pre-authorization, locked-in rates, and no need to be home. Cash customers benefit from the same locked-in pricing, with payment due when the driver arrives. And for total peace of mind, our Automatic Delivery
program takes care of everything — monitoring your tank, scheduling refills, and charging our everyday low price automatically.

Prime & Restart Policy

What is a Prime & Restart?

A “Prime & Restart” service is required when your oil tank has run out of fuel, and our delivery driver must restore your heating system to working order.
This involves bleeding air from the oil line, restarting the burner, and verifying basic operation.

Policy

Not Included with Fuel Delivery – Prime & Restart is not included in the cost of your fuel delivery unless specifically stated otherwise. It is a separate service billed at $25.
Performed by Delivery Driver – Prime & Restart is performed by your delivery driver as a courtesy service. Drivers are not licensed heating technicians and cannot perform advanced diagnostics or repairs.
Reasonable Effort, Time-Limited – The driver will make a reasonable attempt to prime and restart your system. If the system does not restart within a reasonable time frame, the driver cannot remain onsite indefinitely.
Service Technician Option – If a licensed service technician is requested after an unsuccessful restart attempt, additional charges will apply at our standard service or emergency rates.
After-Hours Rates – Calls made outside of regular business hours, weekends, or holidays will be billed at our after-hours emergency rate.
Customer Responsibility – It is the homeowner’s responsibility to monitor oil levels and avoid run-outs. Same Day Oil Delivery offers automatic delivery service with monitoring to help prevent future run-outs.

Disclaimers

No Guarantee of Success – We make every effort to restart your system, but success is not guaranteed. If your system fails to start or continues to shut down due to sludge, clogged filters, equipment failure, water in oil, or other conditions, you are still responsible for the Prime & Restart service fee.
No Responsibility for Secondary Issues – We are not responsible for frozen pipes, property damage, or secondary issues caused by an oil run-out, whether or not a Prime & Restart is attempted.
Driver Limitations – Drivers are not authorized or equipped to stay onsite for extended troubleshooting. A driver’s responsibility ends after a reasonable attempt to restart has been made.
No Warranty – A successful restart does not guarantee continued operation of the system. Failures related to dirty filters, nozzles, pumps, or other equipment issues are outside the scope of this service.
Access Requirements – Customer must provide safe and clear access to the boiler/furnace and oil tank. Unsafe conditions may result in refusal of service and a trip fee will apply.
Payment Requirement – Payment for Prime & Restart service is due at time of service. Fuel delivery must be paid separately.
Liability Limit – By requesting Prime & Restart service, you agree that our liability is limited to the cost of the service itself and does not extend to consequential damages or additional costs.

Prime & Restart Policy for Heating Oil Systems in Bucks & Montgomery County, PA

Prime & Restart by Delivery Driver • Separate Charge • Time-Limited Attempts • Technician Option Available

Our Prime & Restart policy explains what happens after a heating oil run-out in Bucks County and Montgomery County, PA. When your tank is empty, our delivery driver will bleed the oil line, attempt to restart the burner, and verify basic operation. This Prime & Restart service is not included in the cost of your fuel delivery unless specifically stated otherwise and is billed separately.

Quick Rules for Prime & Restart:

Performed by delivery driver (not a licensed technician).
Separate service charge applies; after-hours rates may apply nights/weekends/holidays.
Reasonable, time-limited attempt — driver cannot remain onsite indefinitely.
Technician option available if restart is unsuccessful (additional charges apply).
Customer responsibility: monitor tank levels; consider automatic delivery/tank monitoring.

What a Prime & Restart Includes

Bleeding air from the oil line after a run-out.
Attempting a burner restart and verifying basic operation.
Driver will not perform advanced diagnostics, parts replacement, or repairs.

Prime & Restart Policy Details (Bucks & Montgomery County)

Not included with fuel delivery — billed at our labor rate + any applicable trip/after-hours fees.
Performed by delivery driver as a courtesy; drivers are not licensed heating technicians.
Reasonable effort, time-limited — if it won’t restart promptly, the driver must move on.
Service technician option — schedule a licensed tech at standard or emergency rates.
Customer responsibility — maintain oil levels; automatic delivery helps prevent run-outs.

Prime & Restart Disclaimers: No Guarantee & Access Requirements

No guarantee of success: fees apply even if restart fails due to sludge, water in oil, clogged filters/nozzles, pump/ignition issues, or other equipment conditions.
Driver limitations: drivers are not authorized/equipped to stay for extended troubleshooting.
No warranty: a successful restart does not guarantee continued operation.
Access requirements: safe, clear access to boiler/furnace and tank; unsafe conditions may result in refusal and trip fee.
Payment requirement: Prime & Restart is due at time of service; fuel delivery is billed separately.
Liability limit: liability is limited to the cost of the Prime & Restart service and not consequential damages.

Prime & Restart available after heating oil delivery Levittown, PA, Bensalem, Bristol, Fairless Hills, Morrisville, Warrington, Warminster, Huntingdon Valley, Ambler, Abington, Willow Grove.

Need fast same day heating oil delivery? Check pricing and availability on our service area page.

Legal Notice: A Prime & Restart performed by a delivery driver is a limited courtesy service and does not certify, warrant, or approve the condition of your burner, tank, or fuel system. Customers are responsible for equipment maintenance, safety, and compliance.

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Delivery Options

COD Delivery – Quick one-time fills with no long-term contracts.
Automatic Delivery – Usage-based scheduling so you never run out.
Tank Monitoring – Smart gauges to track your fuel level in real time.

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Prime & Restart FAQs

What is a Prime & Restart service?

It’s the process of bleeding the oil line and restarting the burner after your tank runs out of fuel.
This limited service is performed by a delivery driver, not a licensed technician.

Is Prime & Restart included in my heating oil delivery?

No. Prime & Restart is billed separately from your heating oil delivery unless specifically stated otherwise.

Who performs the Prime & Restart?

A delivery driver will attempt the restart. If unsuccessful, you may request a
licensed service technician at additional cost.

How long will the driver try to restart my system?

The driver will make a reasonable, time-limited attempt. Drivers cannot remain onsite indefinitely or perform extended troubleshooting.

What happens if the restart is unsuccessful?

If the system won’t restart, a licensed technician can be dispatched for additional charges.
Fees for the driver’s attempt still apply.

Do after-hours Prime & Restart calls cost more?

Yes. Calls made on nights, weekends, or holidays are billed at our after-hours emergency rate.

Am I responsible for monitoring my oil levels?

Yes. It is the homeowner’s responsibility to monitor tank levels. We recommend enrolling in our
automatic delivery service to avoid run-outs.

Do you guarantee that Prime & Restart will restore my heat?

No. We make every effort, but success is not guaranteed due to possible sludge, water in oil, clogged filters, or equipment failure.

Where is Prime & Restart service available?

We provide Prime & Restart service throughout Bucks & Montgomery County, including
Levittown,
Bristol,
Fairless Hills,
Langhorne, and
Bensalem.

Can Prime & Restart prevent future run-outs?

No. Prime & Restart only restores your burner after a run-out. To prevent future issues, enroll in
automatic delivery or add a smart tank monitor.